Cancellation and Refund Policy – online courses

Cancellation of a Lesson

If you need to postpone your course, you must notify it to ZOQLA with a 24-hour notice, except classes scheduled for Mondays which must be postponed latest by Friday at 3:30 pm Istanbul time. The student should always notify ZOQLA by e-mail. Nonattendance without notification will be considered as a cancellation.
If the student is delayed, any lost time will not be compensated. If the delay is greater than 10 minutes, the teacher is not obliged to wait, and results in loss of the class.
If the class is cancelled by ZOQLA, the class will be re-scheduled to you.

Course Cancellations and Refund Policy

If you cancel the course booking within 14 calendar days of receiving your order confirmation and before the start of the course without giving any reason, you are entitled to a full refund of the price paid.
Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Cancellation and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

How to request a refund

To request a refund or cancellation, contact us at with your email address and order number.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
If you start to use our services during the cancellation period (i.e. if the course commences during the 14-day cancellation period) and/or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), no refund will be payable.

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